Author Archives: Vanessa Tipping

7 ways to make customers love you! Hmmm… is it really this simple?

The greatest compliment anyone can receive in the business world is “I just love working with you.” That’s especially true when that compliment comes from customers, because it means that you’ll be getting their business time and time again, they’ll spend more money with you and tell everyone they know how great you are.

Happy customers keep coming back!

Geoffrey James – writer of the Sales Source column on Inc.com – says that if we follow seven simple rules, we’ll have customers buying from us again and again and again. Sounds easy doesn’t it? Which begs the question: if it’s really that simple, then why aren’t all businesses following these rules? And, can any business afford not to?

Here are the seven rules for getting customers to love you, along with my take on each. Let me know what you think. Are there any others? Enjoy!

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Clichés – love them or hate them – can they make you a better project manager?

Are we totally over clichés or is the jury still out on that one down under?  According to social researcher Mark McCrindle – at the end of the day, it’s not rocket science, Australians hate clichés. But could some clichés help us to become better project managers? Duncan Haughey seems to think so…

I stumbled across this article on ProjectSmart. I’d love to hear what you think of it. Anyway, enjoy!

Know any PM clichés?

Clichés are funny. We don’t like to hear them, but we often use them in everyday conversation. Clichés are a useful way to make a point because the meaning of them is universally understood, even if not entirely true.

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This Is How Women And Men Are Different In The Workplace – Sneak Preview

Rosie the Riveter – read more about her fascinating role in WWII at the bottom

OK – I don’t want to make today’s whole blog about how the sisters are taking over the world, (cue maniacal laughter), but I guess one sees what one is thinking about, right?

(You know, like someone says “pregnant” and for the next day all you see on the streets is babies?)

So anyway, I was roaming around the net and found this interesting commentary from Business Insider. What do you think?

Men and Women – the Difference at Work

There is a major shift occurring in the workforce and women are at the centre of it.

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Women set to rule the workplace

How weird that this article should pop up on my computer screen five minutes after I posted an introduction to myself! Not that I happen to think MDs should “rule” their companies – guide would be a better term, in my opinion – but the coincidence really is peculiar. Anyway, what do you think? Is the glass ceiling really shattering or not? With thanks to Yahoo.

Apparently, women are increasingly going to challenge the male dominance of the workplace and will seek out organisations that support them, a report claims.

Women are set to rule the global workplace over the next few years with a record number of graduates prepare to enter the workforce.

A paper released by Regus, the world’s largest provider of flexible workspace, confirms there will be an influx of female talent and that over the next three years 70 per cent of graduates will be female.

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