The greatest compliment anyone can receive in the business world is “I just love working with you.” That’s especially true when that compliment comes from customers, because it means that you’ll be getting their business time and time again, they’ll spend more money with you and tell everyone they know how great you are.
Happy customers keep coming back!
Geoffrey James – writer of the Sales Source column on Inc.com – says that if we follow seven simple rules, we’ll have customers buying from us again and again and again. Sounds easy doesn’t it? Which begs the question: if it’s really that simple, then why aren’t all businesses following these rules? And, can any business afford not to?
Here are the seven rules for getting customers to love you, along with my take on each. Let me know what you think. Are there any others? Enjoy!
Are we totally over clichés or is the jury still out on that one down under? According to social researcher Mark McCrindle – at the end of the day, it’s not rocket science, Australians hate clichés. But could some clichés help us to become better project managers? Duncan Haughey seems to think so…
I stumbled across this article on ProjectSmart. I’d love to hear what you think of it. Anyway, enjoy!
Know any PM clichés?
Clichés are funny. We don’t like to hear them, but we often use them in everyday conversation. Clichés are a useful way to make a point because the meaning of them is universally understood, even if not entirely true.
In my career I have focussed a lot of energy and time on “project rescues” – the bigger the problem, the more hostile the stakeholders, the worse the management controls, the greater the lack of belief, the more complex it becomes to disentangle the situation, the stronger the blame game … yes, you get the picture.
I know so many Project Managers who simply bail out when they see a project going wrong, or if they’re brought in to fix a situation up that’s gone to poo then they won’t go anywhere near these situations. They don’t want to deal with someone else’s stuff up. They think they’re going to fail too. They’re scared it’s going to destroy their career. “Too much risk” they mutter, and slink off, Gollum-like, into the darkness. Continue reading
Hmmm … see the similarity here?
So, Dear Reader, what do skyscrapers, space shuttles and soothsayers have in common?
Well, mention delivering change or project management and every organisation you talk to has a horror story to tell.
Many would even have you believe that it’s some sophisticated, difficult and dangerous black art practised by highly educated and well-trained soothsayers carrying project charters, GANTT charts and detailed schedules. They’re all building skyscrapers, launching space shuttles and merging banks.
Run away! Run away now!
Yet successful project and change management is really not difficult.
In truth, delivering change is a simple and largely predictable process and successful change is the intelligent application of that process – no matter how tough or complex the project seems.