The greatest compliment anyone can receive in the business world is “I just love working with you.” That’s especially true when that compliment comes from customers, because it means that you’ll be getting their business time and time again, they’ll spend more money with you and tell everyone they know how great you are.
Happy customers keep coming back!
Geoffrey James – writer of the Sales Source column on Inc.com – says that if we follow seven simple rules, we’ll have customers buying from us again and again and again. Sounds easy doesn’t it? Which begs the question: if it’s really that simple, then why aren’t all businesses following these rules? And, can any business afford not to?
Here are the seven rules for getting customers to love you, along with my take on each. Let me know what you think. Are there any others? Enjoy!
Are we totally over clichés or is the jury still out on that one down under? According to social researcher Mark McCrindle – at the end of the day, it’s not rocket science, Australians hate clichés. But could some clichés help us to become better project managers? Duncan Haughey seems to think so…
I stumbled across this article on ProjectSmart. I’d love to hear what you think of it. Anyway, enjoy!
Know any PM clichés?
Clichés are funny. We don’t like to hear them, but we often use them in everyday conversation. Clichés are a useful way to make a point because the meaning of them is universally understood, even if not entirely true.
If only we knew everyone who needed our help … or who we could help.
Like any businessman, coach and consultant, I spend a fair amount of my time moving around the marketplace, making sure I know what’s going on, and keeping in touch with friends and colleagues. It’s just second nature, really.
I don’t go to networking events just to drum up business. I go to maintain comradeship, to learn what’s going on, to seek new ideas, and to contribute my own opinions, support and friendship to the process. When I remember that’s what I am doing, I find business pops up in the most unexpected places!
So I took a moment today to jot down my “Ten Successful Strategies For Networking”. They seem obvious, but I often forget them, so writing them down was a useful reminder to me, too!
Effective business networking is the linking together of individuals who, through trust and relationship building, become walking, talking advertisements for one another.
THE TOP TEN TIPS
Baldrick: “What I want to know, Sir is, before there was a Euro there were lots of different types of money that different people used. And now there’s only one type of money that all the foreign people use.
And what I want to know is, how did we get from one state of affairs to the other state of affairs?”
Blackadder: “Baldrick. Do you mean, how did the Euro start?”
Baldrick: “Yes, Sir, if it please you, Sir.”
Blackadder: “Well, you see Balders me lad, way back in the good old 1980s there were many different countries all running their own economies and using different types of money. Oh, the messy, wild fun of it all!
In my career I have focussed a lot of energy and time on “project rescues” – the bigger the problem, the more hostile the stakeholders, the worse the management controls, the greater the lack of belief, the more complex it becomes to disentangle the situation, the stronger the blame game … yes, you get the picture.
I know so many Project Managers who simply bail out when they see a project going wrong, or if they’re brought in to fix a situation up that’s gone to poo then they won’t go anywhere near these situations. They don’t want to deal with someone else’s stuff up. They think they’re going to fail too. They’re scared it’s going to destroy their career. “Too much risk” they mutter, and slink off, Gollum-like, into the darkness. Continue reading