The greatest compliment anyone can receive in the business world is “I just love working with you.” That’s especially true when that compliment comes from customers, because it means that you’ll be getting their business time and time again, they’ll spend more money with you and tell everyone they know how great you are.
Happy customers keep coming back!
Geoffrey James – writer of the Sales Source column on Inc.com – says that if we follow seven simple rules, we’ll have customers buying from us again and again and again. Sounds easy doesn’t it? Which begs the question: if it’s really that simple, then why aren’t all businesses following these rules? And, can any business afford not to?
Here are the seven rules for getting customers to love you, along with my take on each. Let me know what you think. Are there any others? Enjoy!
Are we totally over clichés or is the jury still out on that one down under? According to social researcher Mark McCrindle – at the end of the day, it’s not rocket science, Australians hate clichés. But could some clichés help us to become better project managers? Duncan Haughey seems to think so…
I stumbled across this article on ProjectSmart. I’d love to hear what you think of it. Anyway, enjoy!
Know any PM clichés?
Clichés are funny. We don’t like to hear them, but we often use them in everyday conversation. Clichés are a useful way to make a point because the meaning of them is universally understood, even if not entirely true.
If only we knew everyone who needed our help … or who we could help.
Like any businessman, coach and consultant, I spend a fair amount of my time moving around the marketplace, making sure I know what’s going on, and keeping in touch with friends and colleagues. It’s just second nature, really.
I don’t go to networking events just to drum up business. I go to maintain comradeship, to learn what’s going on, to seek new ideas, and to contribute my own opinions, support and friendship to the process. When I remember that’s what I am doing, I find business pops up in the most unexpected places!
So I took a moment today to jot down my “Ten Successful Strategies For Networking”. They seem obvious, but I often forget them, so writing them down was a useful reminder to me, too!
Effective business networking is the linking together of individuals who, through trust and relationship building, become walking, talking advertisements for one another.
THE TOP TEN TIPS
Baldrick: “What I want to know, Sir is, before there was a Euro there were lots of different types of money that different people used. And now there’s only one type of money that all the foreign people use.
And what I want to know is, how did we get from one state of affairs to the other state of affairs?”
Blackadder: “Baldrick. Do you mean, how did the Euro start?”
Baldrick: “Yes, Sir, if it please you, Sir.”
Blackadder: “Well, you see Balders me lad, way back in the good old 1980s there were many different countries all running their own economies and using different types of money. Oh, the messy, wild fun of it all!
In my career I have focussed a lot of energy and time on “project rescues” – the bigger the problem, the more hostile the stakeholders, the worse the management controls, the greater the lack of belief, the more complex it becomes to disentangle the situation, the stronger the blame game … yes, you get the picture.
I know so many Project Managers who simply bail out when they see a project going wrong, or if they’re brought in to fix a situation up that’s gone to poo then they won’t go anywhere near these situations. They don’t want to deal with someone else’s stuff up. They think they’re going to fail too. They’re scared it’s going to destroy their career. “Too much risk” they mutter, and slink off, Gollum-like, into the darkness. Continue reading
Hmmm … see the similarity here?
So, Dear Reader, what do skyscrapers, space shuttles and soothsayers have in common?
Well, mention delivering change or project management and every organisation you talk to has a horror story to tell.
Many would even have you believe that it’s some sophisticated, difficult and dangerous black art practised by highly educated and well-trained soothsayers carrying project charters, GANTT charts and detailed schedules. They’re all building skyscrapers, launching space shuttles and merging banks.
Run away! Run away now!
Yet successful project and change management is really not difficult.
In truth, delivering change is a simple and largely predictable process and successful change is the intelligent application of that process – no matter how tough or complex the project seems.
Stop. Take stock. Move forward.
How long has it been since you stopped and took a couple of deep breaths, pondered your navel, and performed a stock-take on life? Can you still locate your navel? See anything below it?
I know I haven’t done such a stock-take for more than a decade and, I’m sure, probably far longer. If you take a look at my work history (http://au.linkedin.com/in/marktipping) you’ll see I’ve been self-employed, either as a contractor or a business owner, for basically the past 18 years. And that’s been a whole heap of work.
Like many, I’ve ridden the feast vs famine tides. I’ve lived a life that, on reflection, was far more in tactical mode than strategic – get the next contract, find someone to deliver an outcome, keep paying the bills, and try to steal a few days here and there to call a holiday. All the while knowing there was so much more to do and so little spare capacity to deliver it.
Heck, I planned to take six months off in 2001 after my first daughter was born, but my good mate Stocko had me at a seminar on the Gold Coast the day I left work – only to then spend the next six months, not with my new daughter, but working on creating a new business. Then factor in my life’s other noises: an acrimonious relationship with the ex; two pre-teen daughters; and, step-fatherhood. There’s a lot of sh*t going on!