Tag Archives: Consulting

7 ways to make customers love you! Hmmm… is it really this simple?

The greatest compliment anyone can receive in the business world is “I just love working with you.” That’s especially true when that compliment comes from customers, because it means that you’ll be getting their business time and time again, they’ll spend more money with you and tell everyone they know how great you are.

Happy customers keep coming back!

Geoffrey James – writer of the Sales Source column on Inc.com – says that if we follow seven simple rules, we’ll have customers buying from us again and again and again. Sounds easy doesn’t it? Which begs the question: if it’s really that simple, then why aren’t all businesses following these rules? And, can any business afford not to?

Here are the seven rules for getting customers to love you, along with my take on each. Let me know what you think. Are there any others? Enjoy!

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Clichés – love them or hate them – can they make you a better project manager?

Are we totally over clichés or is the jury still out on that one down under?  According to social researcher Mark McCrindle – at the end of the day, it’s not rocket science, Australians hate clichés. But could some clichés help us to become better project managers? Duncan Haughey seems to think so…

I stumbled across this article on ProjectSmart. I’d love to hear what you think of it. Anyway, enjoy!

Know any PM clichés?

Clichés are funny. We don’t like to hear them, but we often use them in everyday conversation. Clichés are a useful way to make a point because the meaning of them is universally understood, even if not entirely true.

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Chanting naked in the bush… err, maybe not

Stop. Take stock. Move forward.

How long has it been since you stopped and took a couple of deep breaths, pondered your navel, and performed a stock-take on life? Can you still locate your navel? See anything below it?

I know I haven’t done such a stock-take for more than a decade and, I’m sure, probably far longer. If you take a look at my work history (http://au.linkedin.com/in/marktipping) you’ll see I’ve been self-employed, either as a contractor or a business owner, for basically the past 18 years. And that’s been a whole heap of work.

Like many, I’ve ridden the feast vs famine tides. I’ve lived a life that, on reflection, was far more in tactical mode than strategic – get the next contract, find someone to deliver an outcome, keep paying the bills, and try to steal a few days here and there to call a holiday. All the while knowing there was so much more to do and so little spare capacity to deliver it.

Heck, I planned to take six months off in 2001 after my first daughter was born, but my good mate Stocko had me at a seminar on the Gold Coast the day I left work – only to then spend the next six months, not with my new daughter, but working on creating a new business. Then factor in my life’s other noises: an acrimonious relationship with the ex; two pre-teen daughters; and, step-fatherhood. There’s a lot of sh*t going on!

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